Howard Chang
About Howard Chang
Howard Chang is a Technical Support Engineer currently working at ExtraHop in Seattle, Washington. He has a diverse background in technical support and education, having held various roles in companies such as Toastmasters International and CherryRoad Technologies.
Current Role at ExtraHop
Howard Chang currently serves as a Technical Support Engineer at ExtraHop, a position he has held since 2022 in Seattle, Washington. In this role, he is responsible for providing technical assistance and support to clients, ensuring that their needs are met effectively. His experience in technical support enables him to address complex issues and deliver solutions that enhance customer satisfaction.
Previous Experience in Technical Support
Prior to his current role, Howard Chang worked at CherryRoad Technologies Inc. as a Technical Support Specialist from 2019 to 2021. He also held the position of Support Technician II at ExtraHop for 10 months in 2021. His earlier experience includes working as a Tier 2 Support Specialist at FalconStor Software from 2005 to 2007, where he provided high-tiered support for large Fortune 500 companies.
Leadership Roles at Toastmasters International
Howard Chang held multiple leadership roles at Toastmasters International in Shoreline, WA. He served as Vice President of Public Relations from 2017 to 2019 and as Vice President of Education from 2018 to 2019. In these positions, he contributed to the development of communication and leadership skills among members, promoting a supportive learning environment.
Educational Background
Howard Chang earned a Master of Fine Arts (MFA) in Photography from the Academy of Art University, studying from 2011 to 2013. He also holds a Bachelor of Applied Science (BASc) in Computer and Information Sciences and Support Services from DeVry University, which he completed from 2002 to 2005. His educational background reflects a blend of technology and art.
Early Career and Interests
Howard Chang began his career in various roles, including as a Sales Associate at Staples Stores and as a City Carrier Assistant at the United States Postal Service. His early interest in technology was sparked by working in a computer store and using a Commodore 64. He has since developed a passion for both technology and art, which he continues to pursue in his free time through outdoor activities such as fishing and hiking.