James Miles
About James Miles
James Miles is a Senior Enterprise Account Manager at ExtraHop, with a background in account management and sales across various technology companies. He has held positions at F5 Networks, Splunk, and Onfido, among others, and possesses expertise in aligning customer goals with solutions in the EMEA and APJ regions.
Work at ExtraHop
James Miles currently serves as a Senior Enterprise Account Manager at ExtraHop, a position he has held since 2023. In this role, he focuses on aligning customer goals with ExtraHop solutions across the EMEA and APJ regions. His responsibilities include managing account retention, negotiating renewals, and ensuring increased user adoption of the company's products.
Previous Experience at F5 Networks
Before joining ExtraHop, James Miles worked at F5 Networks as a Senior Account Manager from 2017 to 2018. During his tenure in London, he was responsible for managing key accounts and driving sales strategies to enhance customer engagement and satisfaction.
Career at Splunk
James Miles spent four years at Splunk as a Renewal Sales Representative for the EMEA region from 2018 to 2022. Based in Reading, he focused on managing renewals and fostering relationships with clients to ensure continued product usage and satisfaction.
Education and Expertise
James Miles studied at Thames Valley University, where he completed an AAT NVQ2 from 2005 to 2006. He also attended Ryeish Green School, where he studied various subjects including English, Maths, and Business Studies from 1995 to 2000. His educational background supports his extensive experience in account management and customer success.
Account Management Skills
James Miles possesses strong account management capabilities, demonstrated through his ability to manage and ensure account retention. He has a proven track record of achieving year-on-year growth in all previous positions, showcasing his effectiveness in driving user adoption and aligning customer needs with product offerings.