Jay Ellington
About Jay Ellington
Jay Ellington is a Senior Technical Support Engineer at ExtraHop, where he has worked since 2019. He has extensive experience in technical support and account management, with a background in critical markets like high frequency trading and bio-medical research.
Work at ExtraHop
Jay Ellington has served as a Senior Technical Support Engineer at ExtraHop since 2019. In this role, he is based in Seattle, Washington, and has contributed to the company's support team for five years. His responsibilities include resolving customer issues related to network intrusion detection solutions and cloud-based storage products. Additionally, he has developed tools that assist the ExtraHop support team in analyzing log packs uploaded by customers, enhancing the efficiency of the support process.
Previous Experience
Prior to his tenure at ExtraHop, Jay Ellington worked at several notable technology companies. He was a Senior Technical Account Manager at Dell EMC from 2013 to 2015, and later served as a Principal Storage Admin Engineer at the same company from 2015 to 2017. He also held the position of Technical Account Manager at Nasuni from 2017 to 2019. Earlier in his career, he worked as a System Administrator at Laplink Software, Inc. from 2005 to 2007.
Education and Expertise
Jay Ellington studied Computer Science at Eastern Washington University. His educational background supports his extensive experience in technical support and systems administration. He possesses a strong understanding of authentication and authorization systems, including Active Directory, NIS, LDAP, and Kerberos. His expertise extends to diagnosing and using various modern operating systems, including Windows and multiple UNIX systems.
Industry Experience
Jay Ellington has experience working in critical markets such as high-frequency trading, genome sequencing, and biomedical research sectors. This experience has equipped him with the skills necessary to address complex technical challenges and customer needs in these specialized fields. His familiarity with forward-facing protocols such as SMB and NFS further enhances his capability to support diverse technical environments.