Jessica Mazza
About Jessica Mazza
Jessica Mazza is a Customer Success Manager III at ExtraHop, with a strong background in IT infrastructure and project coordination. She has held various roles at San Diego Gas & Electric and other organizations, accumulating extensive experience in network administration, change management, and incident response.
Current Role at ExtraHop
Jessica Mazza currently serves as a Customer Success Manager III at ExtraHop, a position she has held since 2023. In this role, she focuses on ensuring customer satisfaction and success through effective management of client relationships and technology solutions.
Previous Experience at San Diego Gas & Electric
Jessica Mazza has extensive experience at San Diego Gas & Electric, where she worked in various roles. She served as a Network Operations Analyst from 2016 to 2018, and as a Project Specialist/Coordinator in Corporate Real Estate from 2012 to 2016. Additionally, she held positions as an Infrastructure Technology Analyst from 2020 to 2021 and as a Network Engineering Analyst from 2018 to 2019.
Expertise in IT Infrastructure Projects
Jessica Mazza possesses expertise in coordinating and implementing IT infrastructure projects and technology solutions. Her skills include network and system administration, change management, and the use of network monitoring tools. She is also experienced in incident response and is familiar with Agile/Scrum methodologies.
Education and Academic Background
Jessica Mazza earned a Bachelor of Science (B.S.) degree in Business Administration with a focus on Management Information Systems from San Diego State University. She completed her studies from 2008 to 2012, gaining foundational knowledge in business and technology.
Professional Development and Strengths
Jessica Mazza's professional development includes a role as a Program Coordinator at The Honor Foundation in 2021. Her Gallup Strengths include Empathy, Relator, Intellection, Individualization, and Responsibility, which contribute to her effectiveness in customer success and team collaboration.