Jordan Brengman
About Jordan Brengman
Jordan Brengman is a Senior Escalation Engineer at ExtraHop, where he has worked since 2020. He has extensive experience in technical support and engineering, having previously held roles at ExtraHop and the U.S. Census Bureau.
Work at ExtraHop
Jordan Brengman has held multiple roles at ExtraHop since 2014. He began as a Support Engineer, serving in this capacity for three years until 2017. He then advanced to Senior Support Engineer for one year before transitioning to the role of Enterprise Escalation Engineer from 2018 to 2020. Currently, he works as a Senior Escalation Engineer, a position he has held since 2020. In his current role, he collaborates with Sustaining Engineering and Development teams to implement code changes based on customer feedback. He also works directly with customers on critical severity cases, providing solutions through phone and remote sessions.
Education and Expertise
Jordan Brengman earned a Bachelor of Science (BS) degree in Biochemistry from the University of Washington, completing his studies from 2006 to 2011. He also pursued additional training at Code Fellows, which likely enhanced his technical skills relevant to his current roles in engineering and support. His educational background provides a strong foundation for his work in troubleshooting and resolving complex technical issues.
Background
Before joining ExtraHop, Jordan Brengman worked at the U.S. Census Bureau as an Enumerator for five months in 2010. He also gained experience at the Institute for Systems Biology, where he served as a Lab Assistant for 11 months and later as a Research Intern for two years. This diverse background in research and data collection has contributed to his analytical skills and problem-solving abilities in his engineering roles.
Achievements
Throughout his career, Jordan Brengman has contributed to various initiatives aimed at improving customer support and product functionality. He collaborates with engineering teams to recommend product enhancements based on insights gained from customer interactions. Additionally, he suggests training and content improvements for the support team, ensuring they remain updated with technological advancements. His work in simulating customer environments in lab facilities further supports effective troubleshooting and issue resolution.