Kimberly D.
About Kimberly D.
Kimberly D. is a Support Technician at ExtraHop in Seattle, Washington, with a diverse background in education and customer service. She has experience in mentoring, training, and creating documentation to enhance support processes.
Work at ExtraHop
Kimberly D. has been employed at ExtraHop as a Support Technician since 2021. In this role, she operates as a mentor and trainer for new hires during their onboarding process. She is involved in creating knowledge base articles to document support processes, contributing to the efficiency and effectiveness of the support team. Her work supports the company's commitment to providing high-quality customer service.
Education and Expertise
Kimberly D. holds an Associate of Arts degree in General Studies from Green River College, which she completed from 2000 to 2002. She furthered her education by obtaining a Bachelor of Science degree in Human Development, Family Studies, and Related Services from Arizona State University in 2019. Additionally, she completed a Cybersecurity program at Code Fellows in December 2020, marking a significant career pivot into the tech field.
Background
Kimberly D. has a diverse professional background that includes roles in education and customer service. She worked as an Education Manager at CSNP for six months in 2020 and served as a Substitute Teacher for Auburn School District #408 from 2020 to 2021. Her experience as a Barista and Lead Barista Trainer at Starbucks from 2017 to 2020 further developed her customer service skills.
Previous Work Experience
Prior to her current role, Kimberly D. worked at BECU as a Contact Center Representative II from 2007 to 2009. She also served as a Breastfeeding Peer Counselor at Open Arms Perinatal Services for five months in 2011. These positions contributed to her strong foundation in customer service and her ability to work effectively in team environments.
Inspiration and Mentorship
Kimberly D. is inspired by the next generation and is committed to contributing to a more diverse tech industry. Her role as a mentor and trainer at ExtraHop reflects her dedication to guiding new professionals in their careers, fostering an inclusive environment within the tech sector.