Kurt Shubert
About Kurt Shubert
Kurt Shubert serves as the Vice President of Strategy and Operations at ExtraHop, a position he has held since 2023. With a background in customer support and operations management, he has contributed significantly to financial reporting and strategic initiatives throughout his career.
Current Role at ExtraHop
Kurt Shubert serves as the Vice President of Strategy and Operations at ExtraHop, a position he has held since 2023. In this role, he is responsible for overseeing strategic initiatives and operational efficiency within the organization. His leadership is focused on enhancing the company's competitive positioning and driving cross-functional collaboration.
Previous Experience at ExtraHop
Prior to his current role, Kurt Shubert held multiple positions at ExtraHop. He served as the Director of Customer Support from 2010 to 2015, followed by the Senior Director of Support and Training from 2015 to 2018. He then transitioned to the Senior Director of Customer Success from 2018 to 2023. Throughout these roles, he contributed to various improvements in customer support and operational strategies.
Professional Background
Before joining ExtraHop, Kurt Shubert worked at NYK Business Systems Americas Inc. as an Application Support Manager and Problem Manager from 2000 to 2008. He later returned to NYK Business Systems as an Application Support Manager from 2008 to 2010. Additionally, he worked as a Consultant at Apptio for one year in 2007-2008. His diverse background in support and operations has equipped him with a comprehensive understanding of customer needs and business processes.
Education and Expertise
Kurt Shubert holds a Bachelor of Science degree in Biology from the University of Notre Dame, where he studied from 1986 to 1990. He also earned a Master of Science degree in Environmental Science from Western Washington University, completing his studies from 1995 to 1997. His educational background provides a strong foundation for his analytical and strategic capabilities in his current role.
Contributions to ExtraHop
During his tenure at ExtraHop, Kurt Shubert has implemented several key initiatives. He improved financial reporting accuracy for key metrics such as Annual Recurring Revenue (ARR), Net Revenue Retention (NRR), and Gross Revenue Retention (GRR). He also created a new department to drive cross-functional strategic initiatives and established an overage collection process to enhance financial operations.