Mario P.
About Mario P.
Mario P. is a Systems Engineer with extensive experience in IT support and management, currently working at ExtraHop in New York. He is bilingual in English and Spanish and has a strong background in improving customer perceptions and problem resolution in Help Desk environments.
Work at ExtraHop
Mario P. has been employed at ExtraHop as a Systems Engineer since 2019. In this role, he contributes to the company's IT infrastructure and support initiatives. His responsibilities include enhancing problem resolution processes and improving customer perceptions within the organization.
Professional Experience
Mario P. has extensive experience in various IT roles. He worked as a Support Engineer at Oracle from 2008 to 2012 in the Orlando, Florida area. Prior to that, he served as a System Administrator at CA Technologies in Venezuela and Colombia from 2005 to 2007. He also held the position of Technical Support Team Supervisor at Jantesa from 2001 to 2004 in Caracas, Venezuela. His career includes roles at EMS Software, One Identity, Varonis, and AT&T, showcasing a diverse background in technical support and systems engineering.
Education and Expertise
Mario P. earned his degree in Computer Engineering from URBE, Venezuela, completing his studies from 1992 to 1997. He furthered his education by obtaining an MBA in Business Administration from the Crummer Graduate School of Business at Rollins College in 2011. His educational background supports his expertise in IT infrastructure and project management.
Bilingual Communication Skills
Mario P. is bilingual in English and Spanish, which enhances his ability to communicate effectively in diverse environments. This skill is particularly valuable in international contexts, allowing him to engage with a broader range of clients and colleagues.
Leadership and Project Management
With over a decade of experience, Mario P. has demonstrated proficiency in leading multi-site desktop support teams. He is skilled in identifying, negotiating, and managing vendors and suppliers, ensuring that projects are completed on time and within budget. His experience includes managing IT infrastructure implementation projects and relocation activities.