Mark Hiers
About Mark Hiers
Mark Hiers is a Principal Technical Writer at ExtraHop Networks, where he has worked since 2015. He has over two decades of experience in technical writing and product support, having previously held positions at Isilon Systems and Adobe Systems.
Work at ExtraHop
Mark Hiers has served as Principal Technical Writer at ExtraHop Networks since 2015. In this role, he is responsible for creating and managing technical documentation that supports the company's network performance management solutions. His work contributes to the clarity and usability of product information for users and stakeholders. ExtraHop Networks is based in Seattle, WA, where Hiers has been a key member of the technical writing team for nine years.
Previous Experience at Isilon Systems
Before joining ExtraHop, Mark Hiers worked at Isilon Systems for a total of seven years. He held the position of Technical Content Developer from 2012 to 2015, where he focused on developing technical documentation and content for the company's products. Prior to that, he served as Senior Product Support Engineer from 2008 to 2012, providing technical support and expertise to customers in the Greater Seattle Area.
Career at Adobe Systems, Inc.
Mark Hiers worked at Adobe Systems, Inc. from 1999 to 2007 as a Senior Product Support Engineer. In this capacity, he provided technical support and assistance for Adobe's products, helping customers resolve issues and understand product functionalities. His experience at Adobe contributed to his expertise in technical communication and customer support.
Education and Expertise
Mark Hiers studied at The University of Kansas, where he earned a Bachelor of Fine Arts (BFA) degree in Industrial Design from 1981 to 1986. His educational background in design provides a foundation for his work in technical writing, enabling him to effectively communicate complex technical concepts in a user-friendly manner.