Molly Hoffpauir Allen
About Molly Hoffpauir Allen
Molly Hoffpauir Allen is a Customer Success Manager with extensive experience in customer support and management roles across various companies. She holds a Bachelor of Science in Marketing from Louisiana Tech University and has worked at ExtraHop since 2021, following several positions at SchoolInfoApp and Shyft.
Work at ExtraHop
Molly Hoffpauir Allen currently serves as a Customer Success Manager at ExtraHop, a position she has held since 2021. In this role, she is responsible for ensuring customer satisfaction and success with ExtraHop's products and services. Prior to her current position, she worked as a Customer Success Specialist at ExtraHop from 2019 to 2021, where she focused on supporting customer needs and enhancing their experience with the company's offerings.
Previous Experience in Customer Success
Before joining ExtraHop, Molly Hoffpauir Allen gained extensive experience in customer success roles. She worked at Shyft as a Customer Success Manager from 2018 to 2019, where she managed customer relationships in the Greater Seattle Area. Additionally, she held multiple positions at SchoolInfoApp, including Customer Success Manager for the East Coast and Project Manager for App Development, from 2015 to 2018. Her diverse roles at SchoolInfoApp contributed to her expertise in customer support and content management.
Education and Expertise
Molly Hoffpauir Allen earned her Bachelor of Science (B.S.) in Marketing from Louisiana Tech University, completing her studies from 2011 to 2015. This educational background provided her with a solid foundation in marketing principles, which she applies in her customer success roles. Her academic experience, combined with her professional background, equips her with the skills necessary to effectively manage customer relationships and drive success.
Career Progression
Molly Hoffpauir Allen's career has shown a clear progression in customer success and support roles. She began her professional journey as a Student Intern/Data Entry at SchoolInfoApp from 2013 to 2014. Over the years, she advanced through various positions, including Customer Support and Content Management, before taking on leadership roles in customer success. Her experience spans several years and various responsibilities, highlighting her commitment to customer satisfaction.