Randy Johns
About Randy Johns
Randy Johns is the Vice President of Customer Success & Support at ExtraHop, bringing extensive experience in talent development and customer operations across various industries. He has held senior leadership roles at multiple companies, including RealPage, Alvaria, and Teleperformance, and has a strong educational background in Human Resources Management and Education Administration.
Work at ExtraHop
Randy Johns currently serves as the Vice President of Customer Success & Support at ExtraHop. He has held this position since 2023, contributing to the company's focus on enhancing customer satisfaction and support services. His role involves overseeing customer success initiatives and ensuring that clients receive optimal support throughout their engagement with ExtraHop.
Previous Experience in Customer Operations
Prior to joining ExtraHop, Randy Johns held several senior leadership roles in customer operations. He served as Senior Vice President of Customer Operations at RealPage, Inc. from 2016 to 2019. He also worked at Alvaria, Inc. as Senior Vice President of Global Customer Care from 2021 to 2023. His extensive experience includes roles at Concentrix and Teleperformance, where he managed operations and customer care for over a decade.
Education and Expertise
Randy Johns has a strong educational background in Human Resources Management and Education Administration. He earned a Master's Certificate in Human Resources Management from Michigan State University and a Bachelor of Science in Education Administration from Hyles-Anderson College. His expertise includes talent development, training, and workforce management, which he applies in his current and previous roles.
Background in International Operations
Randy Johns has extensive experience leading international operations across various regions, including Europe, Asia, and Latin America. His background includes managing omni-channel customer experiences and customer community platforms. He has worked across multiple verticals, such as financial services, healthcare, and technology, demonstrating his versatility in adapting to different industry needs.
Involvement in M&A and Technology Integration
Randy Johns has been involved in mergers and acquisitions (M&A) integrations throughout his career. He possesses experience with robotic process automation, bots, and artificial intelligence (AI), which enhances operational efficiency. His knowledge in these areas supports his ability to lead customer success initiatives effectively.