Robert Downey
About Robert Downey
Robert Downey is a Customer Success Manager II at ExtraHop, with a diverse background in customer success and sales across various technology companies. He has held multiple roles, including positions at F5 Networks, DomainTools, and NTT America, and has over a decade of experience in the Greater Seattle Area.
Current Role at ExtraHop
Robert Downey serves as a Customer Success Manager II at ExtraHop, a position he has held since 2021. In this role, he is responsible for ensuring customer satisfaction and success with the company's products and services. Based in Seattle, Washington, he focuses on building strong relationships with clients and facilitating their understanding of how to maximize the value of ExtraHop's offerings.
Previous Experience at F5 Networks
Before joining ExtraHop, Robert Downey worked at F5 Networks as a Professional Services Account Manager from 2008 to 2013. During his five years in this role, he operated in the Greater Seattle Area, where he managed client accounts and provided professional services to enhance customer experiences and outcomes.
Career Path in Customer Success and Sales
Robert Downey has a diverse background in customer success and sales roles across various companies. He worked at DomainTools as an Enterprise Account Manager from 2016 to 2021 and as a Solutions Engineer for one month in 2021. His experience also includes positions at PayScale, Inc. as a Customer Success Manager II and at NTT America as a Client Services Manager. His career began in sales roles at X10 Wireless Technology and Speakeasy.
Educational Background
Robert Downey attended West Seattle High School from 1990 to 1994. This foundational education provided him with the skills necessary to pursue a successful career in customer success and sales.