Ryan Demers
About Ryan Demers
Ryan Demers is a Technical Account Manager at ExtraHop, where he has worked since 2021. He specializes in customer onboarding, relationship management, and network security solutions, leveraging his background in audio design and computer science.
Current Role at ExtraHop
Ryan Demers serves as a Technical Account Manager at ExtraHop, a position he has held since 2021. In this role, he plays a crucial part in leading and facilitating the onboarding process for new customers. He ensures a smooth introduction to the company's services, acting as the central point for customer engagement and strategy. Ryan coordinates with various internal teams to enhance the overall customer experience.
Previous Experience at ExtraHop
Ryan Demers has a history of working at ExtraHop in multiple capacities. He started as a Support Technician I from 2019 to 2020, followed by a role as Support Technician II from 2020 to 2021. He then transitioned to a Customer Success Manager for nine months in 2021. Throughout his tenure, he established strong customer relationships and facilitated important customer meetings, including Quarterly Business Reviews.
Background in Audio and AV Technology
Before his tenure at ExtraHop, Ryan worked as an AV Specialist at the Lynnwood Convention Center in 2018. He has also held a position as a Pro Audio Sales Associate at Guitar Center from 2017 to 2018. His background in audio technology complements his technical skills in network infrastructure and security frameworks.
Education and Expertise
Ryan Demers studied Audio Design Technologies at The Art Institutes, where he earned a Bachelor of Science degree from 2015 to 2018. He also attended the Oregon Institute of Technology, completing a course in Computer Science focused on PC hardware and software in 2019. His educational background supports his expertise in providing Network Detection and Response solutions.