Sarah G.
About Sarah G.
Sarah G. is a Customer Success Team Manager with extensive experience in sales and customer success roles across various companies, including ExtraHop and Verizon Wireless. She holds a Bachelor's Degree in Marketing and Advertising and an Associate's Degree in Baking and Pastry Arts.
Current Role as Customer Success Team Manager
Sarah G. currently holds the position of Customer Success Team Manager at ExtraHop, where she has been employed since 2021. In this role, she leads initiatives aimed at enhancing customer engagement and satisfaction. She has successfully developed a digital engagement strategy to improve customer outreach and has built a comprehensive onboarding program for new customers. Her efforts have contributed to increased immediate post-sale customer usage and value.
Previous Experience at ExtraHop
Prior to her current role, Sarah G. had an extensive tenure at ExtraHop, where she worked in various capacities. She served as Sales Development and Enablement Lead from 2017 to 2018, and as Sr. Inside Sales from 2016 to 2017. Additionally, she was a Technical Customer Success Manager from 2018 to 2021. During her time at ExtraHop, she led the implementation of a new Customer Community to foster engagement and collaborated with sales teams to identify at-risk customers and growth opportunities.
Background in Sales and Customer Success
Sarah G. has a solid background in sales and customer success, having worked in various roles across multiple organizations. She was an Inside Sales Manager at Tellwise from 2015 to 2016 and an Enterprise Sales Expert at Xirrus in 2015. Her experience also includes a position as Account Manager - Enterprise at Amazon Web Services (AWS) in 2021. Throughout her career, she has focused on customer retention and expansion, achieving notable results in revenue management.
Educational Qualifications
Sarah G. holds a Bachelor's Degree in Marketing and Advertising from The Art Institutes. She also obtained an Associate's Degree in Baking and Pastry Arts from The Kitchen Academy, which is now known as Le Cordon Bleu. Her educational background supports her expertise in customer engagement and success strategies.
Achievements in Customer Success
In her roles, Sarah G. has achieved significant milestones in customer success. She led initiatives that resulted in an annual retention goal of 122% across the Customer Success Organization. Additionally, she maintained a revenue loss of less than 2% annually, demonstrating effective revenue management and customer relationship strategies.