Shane Shissler
About Shane Shissler
Shane Shissler is a Support Manager at ExtraHop, with a strong background in compliance and technical support across various organizations. He has held leadership roles at companies such as OnRamp, ANEXIO, and Qualys, contributing to compliance practices and operational improvements.
Work at ExtraHop
Shane Shissler has been serving as the Support Manager at ExtraHop since 2022. In this role, he is responsible for overseeing customer support operations and ensuring high levels of service quality. His experience in technical support and operations management contributes to his effectiveness in this position. He continues to work in Raleigh, North Carolina, where he applies his extensive background in compliance and security to enhance customer satisfaction.
Previous Experience in Technical Support
Before joining ExtraHop, Shane Shissler held the position of Manager, Technical Support at Qualys from 2019 to 2020. His tenure at Qualys was marked by his leadership in the Raleigh-Durham, North Carolina area. Additionally, he worked at One Source Communications as Information Technology Support Manager from 2021 to 2022, further solidifying his expertise in technical support and customer service.
Background in Compliance and Security
Shane Shissler has a notable background in compliance and security, particularly during his time at OnRamp. He served as the Director of Compliance Practice from 2013 to 2017, where he created and led a team focused on enhancing the company’s culture of compliance. He also contributed to the development of Compliance as a Service (CaaS) offerings tailored to meet various regulatory requirements, including HIPAA and PCI.
Education and Training
Shane Shissler studied at Wake Technical Community College. His educational background has provided him with foundational knowledge that supports his career in technical support and compliance. This training complements his practical experience in various managerial roles across different organizations.
Achievements in Audit and Compliance
During his time at OnRamp, Shane Shissler successfully resolved all outstanding findings from previous SSAE16 audits while collaborating with Operations leadership. He completed OnRamp's 2016 SSAE-16 SOC2 type 2 Audit in record time, achieving limited and no critical findings. His efforts contributed to the overall improvement of the company's compliance and security posture.