Tom Oldfin
About Tom Oldfin
Tom Oldfin is the Support Manager for EMEA at ExtraHop, where he has worked since 2019. He has extensive experience in technology support roles, focusing on making technology accessible and effective for all organizational levels.
Work at ExtraHop
Tom Oldfin has been serving as the Support Manager for the EMEA region at ExtraHop since 2019. In this role, he has contributed to the company's efforts to support the growth of start-up companies into enterprise-level operations. His experience at ExtraHop began with a brief tenure as an Enterprise Escalation Engineer in 2019, where he focused on resolving complex technical issues.
Education and Expertise
Tom Oldfin possesses extensive expertise in aligning technical organizations with business scaling needs. He emphasizes the importance of making technology accessible and beneficial for all levels of an organization, from entry-level staff to executives. His background in technical support and management enables him to effectively lead teams in achieving operational goals.
Background
Tom Oldfin has a diverse professional background in technology and support roles. He worked at Dell EMC as an IT Site Services Tech Lead from 2016 to 2017 and at Dell Technologies as a Senior IT Analyst from 2017 to 2019. His earlier experience includes positions at Cray, Inc., Aventail Corporation, and Nintendo of America, where he developed a strong foundation in technical support and engineering.
Career Progression
Tom Oldfin's career spans several notable companies in the technology sector. He began his journey at Nintendo of America, where he worked as a Technical Support Specialist for 16 years. He then transitioned to roles at Aventail Corporation and Cray, Inc., before moving to Dell EMC and Dell Technologies. His varied experiences have equipped him with a comprehensive understanding of IT support and management.