Valerie Zyriek
About Valerie Zyriek
Valerie Zyriek is a Senior Customer Success Manager at ExtraHop, where she has worked since 2022. She has extensive experience in customer success, having previously held similar roles at Oracle and other companies in various industries.
Work at ExtraHop
Valerie Zyriek has been serving as a Senior Customer Success Manager at ExtraHop since 2022. In this role, she focuses on enhancing customer satisfaction and ensuring successful product adoption. Her responsibilities include collaborating with sales, product, operations, and technical teams to improve user experience and exceed customer expectations. Based in Washington, District of Columbia, she has been instrumental in fostering productive relationships with both internal and external business partners.
Previous Experience at Oracle
Prior to her role at ExtraHop, Valerie Zyriek worked at Oracle as a Senior Customer Success Manager from 2016 to 2022. During her six years at Oracle, she contributed to customer success initiatives and was recognized with the 2018 Customer Success Manager of the Year award. She also played a key role in achieving the Largest SaaS and Largest Customer Win in Q4 2017 for pre-sale support.
Education and Expertise
Valerie Zyriek holds a Bachelor of Science degree in Marketing from the University of Maryland, where she studied from 1996 to 2000. She also earned a Master's Degree in Music Business from New York University, studying from 2000 to 2002. Her educational background supports her expertise in fostering productive relationships with business partners and enhancing customer experiences.
Career History
Valerie Zyriek has a diverse career history that includes various roles in customer success and account management. Before joining Oracle, she worked at Universal Music Group as a Mobile Content Manager for one year, and held account management positions at Cellfish Media and Aegis Mobile. She also served as a Client Services Account Manager at Latista from 2014 to 2016. Her extensive experience spans multiple industries, including technology and media.