Jethro Gonzales
About Jethro Gonzales
Jethro Gonzales is a System Support Specialist at Exxact Corporation, where he has worked since 2018. He specializes in diagnosing hardware issues, managing RMA tickets, and building custom servers for various institutions.
Work at Exxact Corporation
Jethro Gonzales has been employed at Exxact Corporation as a System Support Specialist since 2018. In this role, he is responsible for diagnosing and resolving issues related to defective components, including RAM, graphics cards, motherboards, and power supplies. He manages over 20 RMA tickets daily, coordinating effectively between end-users and vendors to ensure timely resolutions. His expertise includes building custom servers tailored for universities, government agencies, and research facilities, addressing specific requirements for each client.
Previous Experience at Sun Basket
Before joining Exxact Corporation, Jethro Gonzales worked as a Customer Support Representative at Sun Basket from 2016 to 2017. During his eight-month tenure in San Jose, California, he developed skills in customer service and support, which contributed to his current role in technical support. This experience laid the groundwork for his ability to handle complex technical issues and improve customer satisfaction.
Technical Skills and Specializations
Jethro Gonzales specializes in building custom servers, focusing on the needs of universities, government agencies, and research facilities. He is experienced in installing Linux-based operating systems, such as CentOS and Ubuntu, on customer servers. His technical skills extend to managing inventory checks within the support department, ensuring accurate documentation of all computer and server components received and shipped.
Problem-Solving and Coordination
In his current role, Jethro Gonzales demonstrates strong problem-solving abilities by diagnosing and resolving hardware issues. He effectively handles a significant volume of RMA tickets daily, showcasing his coordination skills between end-users and vendors. This aspect of his work is critical in maintaining efficient operations and ensuring customer satisfaction.