Matthew Estes
About Matthew Estes
Matthew Estes is a Support Specialist at Exxact Corporation, with a background in customer support and technical consulting across various companies including Tata Communications and Apple. He holds a degree in Electronics and Computer Technology from DeVry University and has extensive experience in the consumer electronics industry.
Current Role at Exxact Corporation
Matthew Estes has been working as a Support Specialist at Exxact Corporation since 2020. In this role, he focuses on customer education and documentation, ensuring that clients receive comprehensive support. His position involves addressing technical inquiries and providing solutions to enhance user experience. The role leverages his extensive background in technical support and customer service.
Previous Experience at Tata Communications
Matthew Estes has a significant history with Tata Communications, where he held multiple positions. He started as a CDN NOC Technician I in 2011, progressing to CDN NOC Lead for a brief period in 2011. He then served as a CDN Customer Support Manager from 2012 to 2017, followed by a role as Information Technology Manager until 2017. His tenure at Tata Communications contributed to his expertise in customer support and technical management.
Experience at Apple and SwiftStack Inc.
Matthew Estes worked at Apple as a Hardware and Asset Management Engineer in the IS&T Retail Programs from 2018 to 2019. His role involved managing hardware assets and supporting retail programs. Additionally, he served as a Technical Consultant at SwiftStack Inc. for four months in 2019, where he applied his technical knowledge to assist clients with their needs.
Educational Background in Electronics and Computer Technology
Matthew Estes studied at DeVry University, where he achieved a degree in Electronics and Computer Technology. This educational background has provided him with a solid foundation in technical principles, which he has applied throughout his career in various support and engineering roles.
Technical Skills and Expertise
Matthew Estes possesses expertise in OS X and computer networking, which enhances his capabilities as a Support Specialist. His demonstrated history in the consumer electronics industry has contributed to his experience as a hardware specialist. His technical skills enable him to effectively address customer inquiries and provide solutions in a timely manner.