Ahmed Dhanani
About Ahmed Dhanani
Ahmed Dhanani is an L2 Desktop Support specialist for US & Canada Operations at ExxonMobil and Acrodex, with extensive experience in IT infrastructure and network administration.
Current Position at ExxonMobil
Ahmed Dhanani currently holds the position of L2 Desktop Support for US & Canada Operations at ExxonMobil. He has been in this role since 2014, operating out of the Calgary, Canada Area. His responsibilities include managing application deployments, providing support and troubleshooting for Citrix clients, mobile devices, and SharePoint, and maintaining professional relationships with clients and vendors to handle escalations effectively.
Role at Acrodex
Ahmed Dhanani has been serving as Remote Technical Helpdesk Support II/Customer Services at Acrodex since 2010. Based in the Calgary, Canada Area, Dhanani provides technical support remotely. His role involves resolving technical issues, assisting customers with IT-related queries, and ensuring customer satisfaction through effective service delivery.
Experience at American-Fuel
From 2007 to 2010, Ahmed Dhanani worked at American-Fuel, an Oil and Gas Distributor in Dallas, USA. In his role as IT Infrastructure and Network Admin, he oversaw the organization's IT infrastructure and network administration. This role required him to manage and maintain the IT systems critical to the company's operations.
Migration Projects Experience
Ahmed Dhanani has substantial experience in executing migration projects. Notably, he performed migrations for Syncrude/Imperial/Esso Canada from Windows XME to GME and for Syncrude/ExxonMobil/Imperial Canada from Windows Win-7 (GME) to Win-8.1. These projects involved critical upgrades and required meticulous planning and execution to ensure seamless transitions.
Application Deployment and Support
In his various roles, Ahmed Dhanani has managed the deployment of several applications including Primavera, SAP, Imagination, Authorization, Expense Claim, Lenel On-guard, Sybase Oracle Client Database, Microsoft SQL Client Database, and Citrix Client. He provides essential ongoing support and troubleshooting for these applications, ensuring their smooth operation and usability for end-users.