Airton Ribas
About Airton Ribas
Airton Ribas is a Scrum Master at ExxonMobil with a background in project management and IT support.
Title and Current Position
Airton Ribas holds the title of Scrum Master and is currently working at ExxonMobil in the United States. His role involves implementing process automation initiatives to reduce resolution time and IT costs, increasing First Call resolution rates, and ensuring IT improvements across multiple groups. He has been with ExxonMobil in varying capacities since 2005.
Previous Positions and Experience
Airton Ribas has a diverse work history with extensive experience in senior support roles. Before joining ExxonMobil, he worked at CNH Industrial as a Senior Support Analyst from 2003 to 2005, and at Volkswagen Do Brasil as a Senior Support Analyst from 1998 to 2001. His earlier roles have been foundational in shaping his expertise in IT support and process improvement.
Education and Credentials
Airton Ribas pursued advanced education in project management and business administration. He completed a Master of Business Administration (MBA) in Project Management at Fae Centro Universitário from 2010 to 2011. He also studied at Universidade Federal Do Paraná in 2005 and Pontifícia Universidade Católica Do Paraná from 2001 to 2002. Additionally, he earned his undergraduate degree from Faculdades Spei, where he studied from 1997 to 2001.
Key Initiatives and Focus Areas
At ExxonMobil, Airton Ribas focuses on increasing First Call resolution rates within the Service Desk group and leads IT improvements across various groups. He is responsible for implementing process automation initiatives that have significantly reduced resolution time and IT costs. His work ensures that solutions and transitions are transparent and align with IT standards and company policies. Airton also continuously assesses the impact of changes on the IT environment, prioritizing high-priority and emergency improvements.