Alexander Hernandez
About Alexander Hernandez
Alexander Hernandez is a Major Incident Manager at ExxonMobil with extensive experience in IT support and incident management.
Current Position at ExxonMobil
Alexander Hernandez currently serves as a Major Incident Manager at ExxonMobil, a position he has held since 2021. In this role, he is responsible for managing significant incidents to ensure minimal disruption to business operations. His proactive approach to handling emergencies and adapting to change has contributed to the enhancement of organizational resilience. This position builds on his extensive experience within the company and demonstrates his capability in ensuring effective incident management.
Previous Roles at ExxonMobil
Before becoming a Major Incident Manager, Alexander Hernandez held other pivotal roles at ExxonMobil. From 2019 to 2021, he worked as a Services Integration Advisor in Greater Buenos Aires, Argentina, where he played a key role in integrating services across different business units. Prior to that, from 2017 to 2019, he was an IT Support Analyst, providing crucial IT support and ensuring service continuity for the company's operations in Greater Buenos Aires, Argentina.
Career Beginnings and Early Roles
Alexander Hernandez's career in IT began with various roles that laid the foundation for his expertise. He started as a Programmer I at Instituto Autonomo Municial del deporte y la Recreación from 2006 to 2008 in Los Teques Edo. Miranda. He then worked as an IT HelpDesk Analyst at Emerson Network Power in Venezuela from 2008 to 2013. His role at Emerson entailed providing IT support across multiple facets of the organization. In 2014, he served as Hewlett Packard Local OSS Staff for Shell Argentina via Business Professional Group IT in Buenos Aires for a brief period of 5 months.
Educational Background
Alexander Hernandez holds a Bachelor of Business Administration (BBA) in Computers from Universidad Nacional Experimental Simón Rodríguez, where he studied from 2003 to 2008. This academic foundation in business and computer science has been instrumental in his development as a professional capable of integrating technology with business needs efficiently.
Skills and Expertise
Alexander Hernandez possesses strong skills in professional communication and teamwork, essential for effective collaboration within international teams. His expertise in managing major incidents allows him to minimize operational disruptions and support organizational growth and profitability through effective incident management and client support. His proactive and adaptable nature in handling emergencies further enhances the resilience and reliability of the organizations he supports.