Alfredo Moran
About Alfredo Moran
Alfredo Moran is an IT Customer Experience Manager at ExxonMobil with a background in network operations and customer experience.
Current Role: IT Customer Experience Manager
Alfredo Moran is currently working at ExxonMobil as an IT Customer Experience Manager. His responsibilities include managing customer interactions and ensuring a satisfactory user experience for IT services. In this role, he focuses on improving efficiency, addressing customer issues, and implementing strategies to enhance overall customer satisfaction with IT systems at the company.
Previous Experience: Network Operations Technical Lead
From 2015 to 2017, Alfredo Moran served as a Network Operations Technical Lead at ExxonMobil in the United States. During his tenure, he led technical operations for network systems, ensuring stability and performance. He was instrumental in managing significant network incidents and providing technical support to operations to minimize downtime and disruptions.
Experience as Customer Experience Supervisor
In 2018, Alfredo Moran took on the role of Customer Experience Supervisor at ExxonMobil, a position he held for seven months. His primary duties included supervising customer support teams, streamlining processes for customer interaction, and ensuring high standards of customer service were maintained. This role allowed him to implement standards and practices that directly improved customer satisfaction metrics.
Role as Area Operations Supervisor
Alfredo Moran briefly served as Area Operations Supervisor at ExxonMobil for three months in 2018. His responsibilities included overseeing specific operational areas, managing field operations, and ensuring compliance with company policies. His role also involved improving operational efficiency and workforce coordination within designated areas.
Early Experience at ExxonMobil
Alfredo Moran began his time at ExxonMobil in 2011 as a Network Operations Analyst for three months. He later became the Network Incident Coordinator for the Americas from 2014 to 2015, where he was responsible for managing network incidents and ensuring rapid resolution. His early roles at ExxonMobil laid the foundation for his subsequent leadership positions within the company.
Developer Role at Familylink.com
In 2010, Alfredo Moran worked as a Developer at Familylink.com in Provo, Utah, United States, for four months. During this period, he was involved in software development tasks, contributing to the coding and development of web-based applications. His experience at Familylink.com provided him with essential skills in software development and project implementation.
Academic Role at Brigham Young University
Alfredo Moran contributed to the academic community at Brigham Young University from 2009 to 2012. He served as a teaching assistant (TA) for several IT courses, including IT210TA, IT101TA, IT466TA, and IT347TA. His role involved assisting professors, helping students with coursework, and providing support for various IT-related subjects.