Arun Sen
About Arun Sen
Arun Sen is a Technical Service Engineer at ExxonMobil with a background in mechanical engineering and extensive experience in the automotive industry.
Technical Service Engineer at ExxonMobil
Arun Sen is currently employed as a Technical Service Engineer at ExxonMobil. He has been in this role since 2021. Based in Bhiwadi, Rajasthan, Arun handles various technical service tasks and supports customers in ensuring product performance and compatibility.
Previous Roles at Maxxis Rubber India Private Limited
In 2020, Arun Sen worked as a Technical Service Engineer at Maxxis Rubber India Private Limited. During his 9-month tenure in Jaipur, Rajasthan, he was responsible for providing technical support and ensuring customer satisfaction through effective service delivery.
Service Executive Engineer at Apollo Tyres Ltd
Arun spent four years from 2016 to 2020 as a Service Executive Engineer (ARSA) at Apollo Tyres Ltd. Based in the Jaipur Area, India, he focused on automotive aftermarket services, dealer management, and warranty claim handling, which helped improve customer relations and service efficiency.
Educational Background in Mechanical Engineering
Arun holds a Bachelor's degree in Mechanical Engineering from Rajasthan Technical University, earned between 2010 and 2014. This formal education provided him with a robust foundation in the principles and applications of mechanical engineering.
Professional Certifications and Trainings
Arun has bolstered his technical expertise with several certifications and training programs. In 2021, he received a Professional Certificate in Customer Relationship Management from the European Open University. In 2013, he completed internship training at National Bearing Corporation Ltd in Ball Bearing Department and at North Western Railway Diesel Shed At Phulera Jaipur in Locomotive Engine of Meter Gauge Line.
Expertise in OEM Sales and Services
Arun has specialized expertise in OEM (Original Equipment Manufacturer) sales and services, working directly with manufacturers to ensure products meet quality and performance standards. His skills in channel sales involve managing various distribution pathways to optimize sales success.
Skills in Dealer Management and Claim Handling
Arun is proficient in dealer management, overseeing relationships and operations with automotive dealers. He also has significant experience in warranty and claim handling, adeptly managing customer claims to ensure swift and fair resolution. His background in the automotive aftermarket services further underscores his capability in providing comprehensive service solutions.