Céline Jonker Fraiture
About Céline Jonker Fraiture
Céline Jonker Fraiture is the Customer Experience Manager EMEA at ExxonMobil with extensive experience in the oil and energy industry, specializing in retail and wholesale sectors.
Current Title and Role at ExxonMobil
Céline Jonker Fraiture currently serves as the Customer Experience Manager for the EMEA region at ExxonMobil. She has been in this role since 2019. Her responsibilities include overseeing customer experience initiatives, ensuring customer satisfaction, and optimizing service delivery across a broad regional market. Based in the United States, Céline applies her extensive expertise in customer experience management to enhance operational efficiency and customer interactions for ExxonMobil's diverse clientele.
Previous Roles at Argos Energies
Before joining ExxonMobil, Céline Jonker Fraiture held key positions at Argos Energies. She worked as a Project Manager from 2012 to 2014 in Rotterdam, Zuid-Holland, Netherlands where she led various initiatives aimed at improving operational processes. Prior to this, from 2011 to 2012, she served as Manager of Sales Operations, a role in which she focused on sales strategy and operations efficiency. Her experience at Argos Energies provided her with valuable insights and skills in project management and sales operations.
Educational Background
Céline Jonker Fraiture has a robust academic background. She completed her Masters in Management from Université Catholique De Louvain from 1998 to 2001. She also achieved a Master of Science in Business Administration, Logistics, and Business from the same institution from 1995 to 2000. Additionally, Céline holds a CEMS Master degree in International Management and a Master degree in Business Engineering from the Louvain School of Management. She further enhanced her education with a post-graduate certificate in Digital Marketing Strategy from Beeckestijn Business School.
Skills and Expertise
Céline Jonker Fraiture brings over 17 years of experience in the oil and energy industry, particularly in the retail and wholesale sectors. Her professional skill set includes Strategy development, Negotiation, Business Planning, Operations Management, Change Management, and Analytical Skills. These competencies enable her to effectively manage and lead complex projects, develop strategic plans, and implement change within large organizations.