Cigdem Lachman
About Cigdem Lachman
Cigdem Lachman is the Customer Experience Supervisor for Strategic Accounts at ExxonMobil, with a background in various supervisory roles and a Bachelor of Arts from Anadolu University.
Company
Cigdem Lachman is currently employed at ExxonMobil, a leading multinational oil and gas corporation known for its extensive portfolio of energy products and advanced technologies. At ExxonMobil, Cigdem has held various positions over the years, contributing to critical aspects of customer service, process improvement, and strategic account management.
Current Title and Role
Cigdem Lachman holds the title of Customer Experience Supervisor for Strategic Accounts at ExxonMobil. In this role, Cigdem plays a key role in achieving a flawless customer service process and effective project execution for the company's strategic global accounts. She is the subject matter expert for customer service components and serves as an escalation point for operational issues.
Career Background at ExxonMobil
Cigdem Lachman has a rich career history at ExxonMobil with diverse roles, starting as a Dedicated Customer Professional from 2009 to 2010. She then became the Team Lead for Turkey from 2010 to 2012 before taking an 11-month leave in 2010. Following her leave, she served as Continuous Improvement Coordinator from 2011 to 2016, Customer Service Supervisor - Affiliates & Aviation from 2012 to 2013, and Account Payables Supervisor - Americas, Middle East, from 2016 onward, in Prague, Czech Republic. Throughout these roles, she has consistently demonstrated her expertise in customer service and process improvement.
Education and Expertise
Cigdem Lachman completed her Bachelor of Arts in Fine Arts Faculty from Anadolu University, spanning from 2004 to 2008. Her educational background in fine arts enriches her approach to customer service, infusing creativity and a detailed-oriented mindset into her professional endeavors. Her expertise includes managing strategic accounts, promoting continuous process improvement, and driving a customer-centric approach within the organization.
Key Responsibilities and Initiatives
In her current capacity, Cigdem Lachman is heavily involved in various critical initiatives. She participates in the hiring process, including conducting interviews and evaluating candidates. She also promotes an inclusive work environment while continuously seeking ways to enhance processes within the organization. Her role is pivotal in ensuring that the company’s strategic global accounts receive top-tier service delivery.