Cynthia Leong
About Cynthia Leong
Cynthia Leong is the North America Customer Experience Manager at ExxonMobil, based in Spring, Texas. She has held various managerial roles at ExxonMobil since 2002 and holds degrees in Mathematics, Computer Science, and Business Administration from The University of Texas at Austin and Texas McCombs School of Business.
North America Customer Experience Manager
Since 2019, Cynthia Leong has served as the North America Customer Experience Manager at ExxonMobil in Spring, Texas, United States. In this role, she is responsible for overseeing the customer experience initiatives across North America. This position requires her to develop strategies to improve customer satisfaction and streamline customer interactions, leveraging her extensive experience within the company.
Career at ExxonMobil
Cynthia Leong has held various roles at ExxonMobil, showcasing versatility and depth in her career. Before her current position, she was the Infrastructure Gateway Manager from 2018 to 2019, and prior to that, the Middleware, Linux IT Manager from 2017 to 2018. Her earlier roles included Collaboration Solutions Manager, Americas Oxo Marketing Planner, Baytown IT Operations Supervisor, Consulting Architect, Chemical IT Planner, IT Project Manager, IT Project Track Lead, and Document Management Analyst. Each role added to her comprehensive understanding of IT management, marketing, and customer solutions.
Education and Expertise
Cynthia Leong holds a Master's degree in Business Administration from Texas McCombs School of Business, obtained between 2006 and 2008. She also earned dual Bachelor's degrees from The University of Texas at Austin, one in Mathematics and the other in Computer Science, from 1996 to 2001. Her educational background has equipped her with a strong foundation in business, mathematics, and computer science, supporting her multifaceted career in IT and customer experience management.
Background in IT and Project Management
Cynthia Leong has an extensive background in IT and project management, built through various roles at ExxonMobil. As an IT Project Manager and IT Project Track Lead, she managed numerous projects and teams, dealing with complex IT infrastructures and initiatives. Her experience as a Consulting Architect and Chemical IT Planner further solidified her skills in technology planning and strategy.