Deepak Bhardwaj
About Deepak Bhardwaj
Deepak Bhardwaj is the Global Tower Lead for IT Service Management at ExxonMobil, with a background in finance and operations management.
Current Position at ExxonMobil
Deepak Bhardwaj currently holds the title of Global Tower Lead - IT Service Management at ExxonMobil. He has been in this position since 2021 in India. His responsibilities include conducting internal UIA's for four process towers to identify process deviations and gaps. Additionally, Deepak promotes collaboration meetings with the engineering team to ensure Managed Service Providers receive the necessary support for efficient service delivery.
Previous Roles at ExxonMobil
Before advancing to his current role, Deepak Bhardwaj served as the Cash Applications & Accounting Supervisor at ExxonMobil from 2016 to 2021 in India. Prior to this, he worked as the Controls Compliance Lead from 2015 to 2016 in Bangalore. In these capacities, Deepak played critical roles in supervising cash applications, accounting processes, and ensuring compliance controls.
Experience at Oracle
From 2013 to 2015, Deepak Bhardwaj was a Senior Analyst/Team Lead at Oracle in Bangalore. In this role, he was responsible for quoting and configuring engineered systems. His role required detailed expertise in systems management and team leadership to ensure precise configuration and seamless operations.
Educational Background
Deepak Bhardwaj has a robust academic background. He earned an Executive MBA in Operations and Systems Management from Jain University, Bangalore, between 2016 and 2018. Prior to that, he achieved a Bachelor of Business Administration (BBA) in Finance from M.S. Ramaiah Group Of Institutions from 2010 to 2013. His early education in Mathematics was completed at Army Public School, Udhampur, from 2000 to 2008.
Quality Management and Process Efficiency
In his various roles, Deepak Bhardwaj has focused on identifying and implementing automation opportunities to enhance process efficiencies. He coordinates closely with the Vendor Quality team to ensure that new hire training requirements are met and performs sample checks to maintain quality standards. Moreover, he consistently assesses key performance metrics such as CSAT, DSAT, call inflow, abandonment rates, and chat inflow on a daily basis.