Denny Thibodeau
About Denny Thibodeau
Denny Thibodeau is an Aviation CXP at ExxonMobil in Moncton, New Brunswick, Canada, responsible for managing customer portfolios and providing 24/7 support.
Title
Denny Thibodeau holds the position of Aviation Customer Experience Professional (CXP) at ExxonMobil. In this role, Denny focuses on maintaining and enhancing the satisfaction of a strategic portfolio of aviation customers.
Current Position at ExxonMobil
Since 2020, Denny Thibodeau has been working at ExxonMobil in Moncton, New Brunswick, Canada as an Aviation CXP. Responsibilities include ensuring timely and accurate order processing, managing a strategic portfolio of customers, and providing 24/7 customer service support by handling an after-hours emergency phone. Additionally, Denny collaborates closely with sales teams and experts to resolve customer issues and boost satisfaction.
Previous Experience in the Automotive Industry
Before transitioning to the aviation sector, Denny Thibodeau worked as a Sales and Leasing Consultant in the automotive industry. This role involved engaging with customers, understanding their needs, and facilitating vehicle sales and leases.
Education and Expertise
Denny Thibodeau graduated from New Brunswick Community College (NBCC), where the focus was on customer service and sales. This educational background has contributed to Denny's effective management of customer accounts and order processing in his current role at ExxonMobil.
Customer Service and Order Processing Management
At ExxonMobil, Denny Thibodeau is responsible for managing a strategic portfolio of aviation customers, ensuring timely and accurate order processing. This role requires ongoing collaboration with a supervisor and a performance coach to improve service quality continuously.