Eric Torres
About Eric Torres
Eric Torres is an End User Support Specialist at ExxonMobil with a background in desktop support and customer service.
Current Position at ExxonMobil
Eric Torres serves as an End User Support Specialist at ExxonMobil, based in Beaumont, Texas. He has been with the company since 2022. In this role, Torres is responsible for providing crucial IT support for disaster recovery and emergency response activities at local sites. Additionally, he manages ticket queues using the Service Now platform, ensuring that issues are resolved and closed within defined service levels.
Previous Role at City of Beaumont
Before joining ExxonMobil, Eric Torres worked as a Desktop Support Analyst at the City of Beaumont from 2020 to 2021. During his tenure, he provided technical support and maintenance services to ensure the smooth operation of the city's IT infrastructure. This role allowed him to gain valuable experience in desktop support and troubleshooting.
Customer Service Experience at Lowe's Companies, Inc.
Eric Torres also has extensive customer service experience from his time at Lowe's Companies, Inc., where he worked as a Customer Service Representative from 2015 to 2021. Over the course of six years, Torres honed his skills in assisting customers, resolving their inquiries, and ensuring a satisfactory shopping experience.
Cyber Security Education at Lamar Institute of Technology and Lamar University
Eric Torres pursued his education in Cyber Security, earning an Associate of Arts and Sciences (AAS) from Lamar Institute of Technology between 2021 and 2023. Concurrently, he studied at Lamar University, where he obtained a Bachelor of Applied Science (BASc) in Cyber Security from 2018 to 2023. His academic background has equipped him with the theoretical and practical knowledge necessary for his professional roles.
Professional Responsibilities and Skills
In his role as an End User Support Specialist, Eric Torres coordinates with Level 3 support groups and project teams to enhance service delivery, maintenance, and system upgrades. He is responsible for performing managed print service invoicing, meter read, and polling report verification. Additionally, Torres works closely with vendors for end-user support, including hardware warranty repairs and replacements. He also provides IT support for both on-site and off-site events and meetings, ensuring seamless site setup and coordination with venue IT/AV contacts.