Gregory Davis
About Gregory Davis
Gregory Davis is a Senior Desktop Support Engineer at ExxonMobil in Fairfax, Virginia, with extensive experience in remote support and crisis management.
Company
Gregory Davis is employed at ExxonMobil, where he currently holds the position of Senior Desktop Support Engineer. His tenure at ExxonMobil, in Fairfax, Virginia, has spanned an extensive period starting from 2007.
Title
Gregory Davis is a Senior Desktop Support Engineer. In this role, he provides remote support using various tools, coordinates with subject matter experts, and handles proprietary software functionality issues.
Previous Positions
Before joining ExxonMobil, Gregory Davis worked at several notable companies. From 2006 to 2007, he was a Project Installation Technician at Proactive Business Solutions. Prior to that, he was a Site Manager at QWEST COMMUNICATIONS CORP from 1998 to 2006. He also served as an Escalation Engineer at CompuCom from 1996 to 1998.
Skills and Technical Expertise
Gregory Davis possesses a diverse skill set in desktop support and technical troubleshooting. He provides remote support using tools such as Windows Remote Assistance, Microsoft Office Communicator, and Netmeeting. He ensures connectivity and secure access to corporate networks using the Cisco Mobile Connectivity Client. Additionally, he logs all Help Desk calls in BMC Remedy, maintaining detailed and accurate descriptions.
Problem-Solving and Crisis Management
In his role, Gregory Davis assists in managing crisis situations by coordinating with subject matter experts to resolve complex technical issues. His diligent approach ensures that proprietary software functionality issues are swiftly addressed, demonstrating his competence in high-pressure environments.