Icaro Riede
About Icaro Riede
Icaro Riede is a Lync and Skype for Business Support Analyst at ExxonMobil with a background in IT support and management.
Title
Icaro Riede holds the title of Lync And Skype For Business Support Analyst at ExxonMobil. His role involves providing technical support and expertise for these collaboration tools, ensuring they run efficiently and effectively for users within the organization.
Current Role at ExxonMobil
Icaro Riede is currently employed at ExxonMobil as a Lync and Skype For Business Support Analyst. In this position, he focuses on supporting and troubleshooting issues related to these specific communication platforms. His responsibilities include ensuring the smooth operation and reliability of Lync and Skype for Business for corporate users.
Previous Experience at Peninsula Fertilizantes
Prior to his current role, Icaro Riede worked at Peninsula Fertilizantes as an IT Specialist from 2002 to 2010. Based in Curitiba, Parana, Brazil, he accumulated 8 years of experience there. His work involved managing IT systems and providing technical support to ensure operational continuity. This role laid a strong foundation for his expertise in IT and collaboration tools.
Education and Expertise
Icaro Riede pursued his higher education at Faculdades Opet, where he studied Management and obtained a Bachelor's degree in 2011. This academic background underpins his analytical and organizational skills in IT management. Additionally, Icaro has extensive experience with various collaboration tools, including SharePoint and other Microsoft Office applications.
Career Progression at ExxonMobil
Icaro Riede's career at ExxonMobil began with a role as Lotus Notes Support Level 2. He subsequently transitioned to the position of Outlook Client Support Analyst, and further progressed to become an Outlook Technical Support Analyst (Level 3). His depth of experience in supporting various email and collaboration tools has culminated in his current position as Skype for Business Support Analyst.