Ivy H.
About Ivy H.
Ivy H. is the Global Customer Experience Implementation Manager at ExxonMobil, with extensive experience in sales, channel management, and commercial leadership.
Current Position at ExxonMobil
Ivy H. is currently working at ExxonMobil as the Global Customer Experience Implementation Manager. In this role since 2020, she leads the prioritization of new customer experience initiatives and secures the necessary budget and resources for implementation. Ivy supports the sustainment and enhancement of the global Polyethylene/Polyvinyl Alcohol official online platform by identifying clear commercial needs. Additionally, she drives digitalization mindset changes within ExxonMobil to improve data visibility and communication efficiency.
Previous Roles at ExxonMobil
Before her current position, Ivy held several key roles at ExxonMobil. From 2017 to 2020, she served as the Head of SPRC PE Sales in Guangzhou. Prior to that, she was a Senior Distribution Account Manager from 2014 to 2017 based in Shanghai. Other roles include Polyethylene Account Manager (2011-2013) and Polyethylene Sales Assistant (2010-2011) in Shanghai, and Administrative Assistant (2008-2010) also in Shanghai.
Early Career and Other Experience
Ivy’s early career includes working as an Assistant to the General Manager at Carat New Voice in Shanghai City from 2006 to 2007. Before that, she was an Assistant to the Vice President at Sunshine Enterprise from 2003 to 2006, also in Shanghai City. These roles helped build a strong foundation in administration and management.
Educational Background
Ivy H. has a solid educational foundation. She holds a Master's degree in International Business from the University of Groningen in Holland, where she studied from 2002 to 2003. Prior to that, she obtained a Bachelor's degree in International Language and Business from Nanjing University of Technology, completing her studies from 1998 to 2002.
Professional Skills and Contributions
In her role, Ivy translates global customer experience strategies into regional and functional levels to align with actual requirements. She leverages her extensive experience in sales, channel management, and commercial leadership to influence global and cross-functional teams effectively. Her contributions are pivotal in ensuring the success of various customer experience initiatives and enhancing communication efficiency within ExxonMobil.