Joe B.
About Joe B.
Joe B. is the Canada Customer Experience Supervisor at ExxonMobil IT, overseeing a range of IT support services across Canada.
Title and Role at ExxonMobil
Joe B. serves as the Canada Customer Experience Supervisor at ExxonMobil IT. In this role, he is responsible for managing a team that provides remote support for 12,000 PCs across Canada. His duties include overseeing imaging consultation support for 2,000 imaging devices and maintaining six IT storefront locations strategically placed across the country.
Career History at ExxonMobil
Joe B. has been with ExxonMobil since 2004. He initially worked as the Network Operations Center Team Lead at ExxonMobil IT from 2004 to 2010 in Toronto, Canada. He then transitioned to his current role as the Canada Customer Experience Supervisor at ExxonMobil IT in Calgary, Canada, a position he has held since 2010.
Team Management and Support
In his role, Joe B. manages operational support for a managed service provider that includes 46 technicians across Canada. Additionally, he provides IT learning support for 5,000 internal customers, ensuring the seamless operation and maintenance of IT systems within the company.
Annual PC Refresh Program
Joe B. leads an annual PC refresh program at ExxonMobil, overseeing the replacement of 3,000 end-of-life hardware units each year. This initiative is crucial for maintaining up-to-date and efficient PC hardware for the company’s extensive user base across Canada.