Katerina Ajayi
About Katerina Ajayi
Katerina Ajayi is the Supervisor of Customer Service Global Marine UK, Middle East, Cyprus & TP Back Office at ExxonMobil, with extensive experience in both the oil & energy and airlines industries.
Current Position at ExxonMobil
Katerina Ajayi is currently working at ExxonMobil as a Supervisor in Customer Service for Global Marine UK, Middle East, Cyprus, and TP Back Office. She has been in this role since 2020, based in Hlavní město Praha, Česká republika.
Previous Roles at ExxonMobil
Before her current position, Katerina Ajayi held several roles at ExxonMobil. From 2019 to 2020, she was the Supervisor for AR & CA, BSA, SGA & France. Prior to that, she served as the AR DCP + Cash Application Team Lead from 2018 to 2019. From 2016 to 2018, she worked as a Global Marine Dedicated Customer Professional MED. These roles reflect her progressive career within the company, showcasing her expertise in customer service and team management.
Experience at Travel Service / SmartWings
Katerina Ajayi worked at Travel Service / SmartWings from 2001 to 2016, undertaking various important roles. She started as a Ticketing Agent (2001-2005), then moved up to Supervisor (2005-2008), Ticketing Manager (2008-2013), and again as Supervisor (2013-2016). Her long tenure and diverse roles within this company highlighted her skills in team supervision and ticketing operations in the airline industry.
Educational Background
Katerina Ajayi studied at Česká zemědělská univerzita v Praze - Fakulta lesnická a dřevařská from 1998 to 2000. Prior to that, she attended Gymnazium Christiana Dopplera from 1994 to 1998. Her academic background laid a strong foundation for her career in customer service management.
Skills and Expertise
Katerina Ajayi has developed robust expertise in using Siebel CRM software, vital for managing customer relationships in the oil & energy industry. She also possesses strong negotiation skills, crucial for handling complex customer service scenarios. Her experience spans both the oil & energy and airline sectors, demonstrating her adaptability. Additionally, she has significant experience in employee training, contributing to team development and effectiveness.