Lily Zhang
About Lily Zhang
Lily Zhang is a Chemical IT Product Manager at 艾克森美孚石油公司, with extensive experience in customer service, operations, and IT security. She holds a Master's degree in Management Science and Engineering from 上海交通大学 and a Bachelor's degree in Automation from Shanghai Jiao Tong University.
Current Role at ExxonMobil
Lily Zhang currently serves as the Chemical IT Product Manager at 艾克森美孚石油公司 (ExxonMobil), where she has been working since 2021. Based in 上海市 (Shanghai), China, her role focuses on overseeing IT products related to the chemical sector. Her responsibilities likely include managing product lifecycle, coordinating with cross-functional teams, and ensuring that IT solutions meet business needs.
Previous Roles at ExxonMobil
Lily Zhang has held multiple positions at ExxonMobil over her career. From 2018 to 2021, she was the Customer Experience Supervisor - HK&Cluster, also based in Shanghai. She served as North Asia Operations Services Supervisor from 2016 to 2018, and from 2013 to 2016, she was North Asia Area Operation Service Team Lead. Prior to these roles, she was Global Customer Service Team Lead from 2011 to 2013 and North Asia Security and Controls Advisor from 2008 to 2011. These roles provided her with extensive experience in operations, customer service, and IT security.
Educational Background
Lily Zhang holds a Master’s degree in Management Science and Engineering from 上海交通大学 (Shanghai Jiao Tong University), where she studied from 2004 to 2007. She also earned a Bachelor's degree in Automation, EIEE from the same university, completing her undergraduate studies from 2000 to 2004. Her education has provided her with a strong foundation in both management and technical fields.
Professional Certifications
In 2010, Lily Zhang passed the Certified Information Systems Auditor (CISA) exam. This certification underscores her expertise in IT security and controls compliance. Achieving this certification demonstrates her commitment to maintaining high standards in information systems auditing and control.
Versatile Experience
Lily Zhang has a diverse professional background that includes various roles in IT operations, internal controls, and chemical customer service. She has over five years of supervisory experience, during which she has been involved in team setup and development to align with business goals. Additionally, she has three years of experience in customer service and two years in process improvement, underlining her capability to enhance client relations and operational efficiency.