Marcio Pires
About Marcio Pires
Marcio Pires is a Major Incident Manager currently working at BT in London, Greater London, United Kingdom.
Title
Marcio Pires holds the position of Major Incident Manager. In this role, he is responsible for overseeing significant events that could impact services and coordinating effective responses to minimize disruption.
Current Role at BT
Marcio Pires has been working at BT as Duty Manager and Incident Manager since 2016 in London, Greater London, United Kingdom. In this capacity, he is tasked with managing incidents to ensure swift resolution and maintaining business continuity.
Previous Role at Softtek
Before joining BT, Marcio served as Team Lead - Help Desk L2 at Softtek from 2015 to 2016 for 1 year in Monterrey, Nuevo Leon, Mexico. In this role, he led a team responsible for help desk operations, focusing on delivering support and managing customer issues.
Experience with IBM
Marcio has a broad experience with IBM, having served in various capacities. From 2014 to 2015, he was a Gestor De Incidentes in New York, responsible for incident management. Prior to that, he was a LÃ Der De Suporte - Team Leader from 2013 to 2014, also in New York. From 2005 to 2010, he held the role of Gestor De Incidentes - Availability Manager for 5 years, focusing on ensuring system availability and service reliability.
Role at Motiva Contact Center
Marcio worked as a Coordenador De Ti at Motiva Contact Center from 2012 to 2013 for 7 months in Brazil. In this role, he coordinated IT operations and managed technological infrastructure to support the company's communication services.