Matthew Smith
About Matthew Smith
Matthew Smith is an IT Service Management Analyst at ExxonMobil in Houston, Texas, with extensive experience in various IT roles.
Professional Title and Current Role
Matthew Smith currently holds the position of IT Service Management Analyst at ExxonMobil. He has been in this role since 2019 and is based in Houston, Texas. As an IT Service Management Analyst, he handles comprehensive tasks concerning the overall lifecycle of IT services within the organization.
Previous Roles at ExxonMobil
Before his current position, Matthew Smith worked in several roles at ExxonMobil. From 2018 to 2019, he was an IT Security Provisioning Analyst in Houston, Texas. Prior to that, he was an IT Network Analyst from 2016 to 2018 in Fort Worth, Texas. Between 2011 and 2016, he served as an IT Desktop Support Analyst, also in Fort Worth, Texas. In these roles, he acquired broad expertise in IT infrastructure, security, and network management.
Career History Before ExxonMobil
Before joining ExxonMobil, Matthew Smith held various IT positions in Fort Worth, Texas. He was a Senior IT Client Support Specialist II at Quicksilver Resources Inc. from 2008 to 2011. At Think Finance, he was a Senior IT Desktop Support Analyst from 2006 to 2008. Prior to that, he worked at Carter & Burgess as Senior IT Support Analyst II from 2003 to 2006 and at Dickies® as a Senior IT Support Analyst from 1999 to 2003. He began his IT career at CompUSA, where he served as a Hardware/Software Technician from 1996 to 1999.
Education Background
Matthew Smith studied Political Science at the University of North Texas where he achieved a Bachelor of Arts - BA. He also attended Marine Military Academy and obtained a high school diploma. His education provided him with a strong analytical foundation that has been instrumental in his IT career.
Project and Incident Management Expertise
In his role at ExxonMobil, Matthew Smith manages the entire lifecycle of Unconventional hardware refresh projects. His responsibilities include purchasing, cost analysis, and disposal, and he coordinates these projects through global meetings. Moreover, he leads incident management meetings involving multiple departments to develop emergency global solutions. Additionally, he facilitates weekly change management meetings, ensuring all necessary endorsements and approvals before implementation.