Melanie Cormier
About Melanie Cormier
Melanie Cormier is a Customer Service Relationship Advisor at ExxonMobil in Moncton, New Brunswick, Canada, with extensive experience in various roles within the company.
Current Role at ExxonMobil
Melanie Cormier currently serves as a Customer Service Relationship Advisor at ExxonMobil. She has held this position since 2020, based in Moncton, New Brunswick, Canada. Her role involves managing and enhancing customer relationships to ensure satisfaction and loyalty. She applies her extensive experience and skills in this position to support ExxonMobil’s customer service strategies and initiatives.
Previous Positions at ExxonMobil
Melanie Cormier has amassed significant experience at ExxonMobil over the years. She previously served as an Implementation Specialist from 2018 to 2020 and a Customer Contact Supervisor from 2016 to 2018. Before that, she was a Cash Application Supervisor from 2014 to 2016 and a Business Continuity Coordinator from 2013 to 2014. She started her career at ExxonMobil holding various roles from 2003 to 2013. Each of these positions was based in Moncton, New Brunswick, Canada, and contributed to her comprehensive understanding of business operations and customer service within the company.
Educational Background
Melanie Cormier holds a Bachelor's degree in Organizational Management from Candall University and has also studied Journalism and Economics at Universite De Moncton. Her academic background has provided her with a diverse knowledge base and a broad perspective, aiding her professional capabilities in business process improvement and customer service excellence.
Expertise in Business Process Improvement
Melanie Cormier possesses specialized expertise in business process improvement and employee engagement. She has led and participated in several large-scale global initiatives aimed at simplifying processes and enhancing customer experience. Her proficiency with tools such as Excel, SAP, and Infopath allows her to optimize business operations effectively.
Leadership and Employee Engagement
Recognized as an inspiring and motivational leader within ExxonMobil, Melanie Cormier has a strong focus on coaching and employee management. Her leadership skills are demonstrated through her active involvement in initiatives that improve employee engagement and contribute to a positive organizational culture. Her colleagues regard her highly for her ability to motivate and lead teams towards achieving their objectives.