Pinto Johny
About Pinto Johny
Pinto Johny is a Desktop and Infrastructure Support Engineer at ExxonMobil with expertise in configuring Cisco Switches and Routers, network imaging through SCCM, and providing IT support for disaster recovery.
Title
Pinto Johny is a Desktop and Infrastructure Support Engineer.
Company
Pinto Johny currently works at ExxonMobil in Wellington, Wellington Region, New Zealand, where he has been employed since 2020.
Previous Employment
Prior to his role at ExxonMobil, Pinto Johny worked at Remarkit Solutions Ltd as an ICT Engineer from 2016 to 2020 in Wellington & Wairarapa, New Zealand. He also briefly served as a Voice Services Analyst at Canterbury District Health Board in 2016, located in Canterbury & West Coast, New Zealand.
Education and Expertise
Pinto Johny holds a Diploma in Advanced Network Engineering from Whitireia New Zealand Ltd, achieved from 2014 to 2015. He also earned a Diploma in Computer Hardware and Networking from Logic Institute Of Technology between 2009 and 2010. His expertise spans configuring Cisco Switches and Routers, network imaging through SCCM, and patch updating.
Technical Skills and Responsibilities
Pinto Johny has extensive experience in providing IT support for disaster recovery and emergency response activities. He coordinates with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades. His role also involves IT support for events including site setup and coordination with venue IT/AV contacts. He manages ticket queues in the Remedy system, ensuring issues are resolved within defined service levels, performs managed print service invoicing, and coordinates with vendors for end-user support including warranty repairs or replacements.