Poonam Magaji
About Poonam Magaji
Poonam Magaji is a Sr. Specialist in Billing at ExxonMobil with extensive experience in customer support and team management roles.
Company
Poonam Magaji is currently employed at ExxonMobil, where she holds the position of Sr. Specialist - Billing. Her tenure at ExxonMobil began in 2016, and she has held various roles within the organization over the years, illustrating her expertise and adaptability within the company. She initially started as a Team Lead and progressively took on roles with greater responsibility, including Customer Support Supervisor - Billing and Supervisor - Customer Account Setup & Pricing. Her extensive experience at ExxonMobil underscores her in-depth knowledge of billing processes and customer support operations.
Title
Poonam Magaji serves as a Sr. Specialist in Billing at ExxonMobil. This role involves ensuring accuracy and efficiency in billing processes, which is critical for maintaining financial integrity within the company. Her position likely requires close attention to detail and a thorough understanding of billing systems and software.
Education and Expertise
Poonam Magaji studied at M.E.S College, where she pursued a course in Commerce from 2000 to 2005. She also attended St. Ann's High School in Rajajinagar, Bangalore, from 1997 to 2000. Poonam possesses expertise in Siebel, a Customer Relationship Management (CRM) software application essential for managing customer interactions and data. Her background in Commerce and her proficiency in CRM tools highlight her capabilities in handling various business functions efficiently.
Background in Billing and Customer Support
Poonam Magaji's career trajectory showcases extensive experience in billing and customer support. Before her current role at ExxonMobil, she served as a Customer Support Supervisor - Billing, Supervisor - Customer Account Setup & Pricing, and Team Lead. Her earlier career included positions at Thomson Reuters, where she worked as a Team Lead, Sr. Content Analyst, and Content Analyst. These roles provided her with a robust foundation in analytical skills, problem-solving, and decision-making, crucial for her current responsibilities.
Event Management and People Management Skills
In addition to her billing and customer support expertise, Poonam Magaji has a background in event management, having worked as a Sr. Coordinator at Host India Events from 2002 to 2007. This experience indicates her capability in organizing and managing events, which could be advantageous for corporate functions or team-building activities. Moreover, her strong people management skills, evidenced by her leadership roles, are vital for effective team management and ensuring successful customer support operations.