Rathana Mala Kengkan
About Rathana Mala Kengkan
Rathana Mala Kengkan is a Service Desk Consultant at ExxonMobil with extensive experience in technical support and a background in multimedia and computer science.
Current Employment
Rathana Mala Kengkan is currently employed at ExxonMobil as a Service Desk Consultant where she has been working since 2009 in the United States. Additionally, she holds a position at NTT Malaysia Solutions Sdn Bhd as a Service Desk Analyst since 2016.
Previous Employment
In 2008, Rathana worked at Vads Business Process Sdn Bhd as a Technical Support Engineer for 11 months in Malaysia. She has also led various initiatives and projects in her different roles.
Educational Background
Rathana Mala Kengkan studied at Northumbria University, achieving a Bachelor's degree over two periods: from 1996 to 2000 and from 2001 to 2004, where she studied Multimedia. She also attended Citi College from 1998 to 2000, studying Computer Science and Management.
Technical Expertise
Rathana has extensive knowledge in several key areas including VPN, Citrix, SharePoint, and networking. Her responsibilities include assisting with Tier 2 tasks such as installing licensed software and troubleshooting MFD and printers. She is also involved in leading the notice board competition under the Service Desk and organizing monthly team meetings.
Awards and Recognition
Rathana has won the KLBSC Best Safety Eyes of the Month award in May 2010. She was also awarded the title of Menara ExxonMobil 10th Floor Princess of CS-KL Safe Clean-up Week, reflecting her commitment to excellence and safety in the workplace.