Renata Sorce
About Renata Sorce
Renata Sorce is a Payables Analyst at Zebra Technologies with extensive experience in pre-sales, customer service, and the fashion industry.
Current Role at Zebra Technologies
Renata Sorce currently serves as an EMEA Pre Sales Specialist at Zebra Technologies. Since assuming the role, she has been involved in pre-sales activities, collaborating closely with sales teams, account managers, and partners to enhance customer engagement. Her expertise in handling customer inquiries through various channels such as SalesForce, CRM, webchat, webforms, and email has been pivotal to her role. Renata is based in Lincolnshire, Illinois, and has been with Zebra Technologies since 2016.
Background in Fashion Consulting and Teaching
Renata Sorce has a diverse background in the fashion industry, having worked as a Fashion Consultant at Cida Srl from 2006 to 2008. She also imparted her knowledge as a Fashion Teacher at I.p.s.i.a from 2004 to 2011. Her roles in fashion consulting and teaching underline her passion for design and her commitment to sharing her knowledge with others.
Extensive Experience in Customer Service
From 2005 to 2015, Renata Sorce worked as a Customer Service Representative at Almaviva S.p.a. in Italy. In this role, she efficiently managed customer support functions, demonstrating her ability to handle both front-office and back-office settings. Her proficiency in using tools like SalesForce, CRM, and various software platforms has significantly contributed to her success in customer service.
Education in Design and Fashion
Renata Sorce holds a degree in Design, Fashion Design from Università Degli Studi Di Urbino Carlo Bo, where she studied from 1998 to 2002. She also completed her secondary education at Liceo Classico G.meli Di Palermo, attending from 1992 to 1997. Her educational background has equipped her with a strong foundation in design and fashion, complementing her professional experiences.
Technical and Software Skills
Renata Sorce possesses excellent skills in various technical and software platforms. She is proficient in Windows, Office, Internet, Arco, Galileo, and Adobe software. This technical expertise is integral to her roles in both customer service and pre-sales, enabling her to efficiently support company and team goals in alignment with KPIs and SLAs.