Richard Saulnier
About Richard Saulnier
Richard Saulnier is a Customer Service Professional at ExxonMobil Chemicals with extensive experience in managing the order to cash process and collaborating with various departments to ensure timely delivery of shipments.
Title
Richard Saulnier holds the title of Customer Service Professional at ExxonMobil Chemicals. He has been in this role from 2012 to the present, providing support and expertise in customer service operations within the company.
Experience at ExxonMobil
Richard Saulnier has an extensive career at ExxonMobil, beginning as a Customer Service Representative in the North America Customer Care division from 2004 to 2008. He later advanced to the role of Team Leader in the same division from 2009 to 2012. In 2012, he transitioned to his current position as a Customer Service Professional, demonstrating a solid track record in customer service within the organization.
Previous Employment
Prior to his long tenure at ExxonMobil, Richard Saulnier gained valuable experience at SITEL, formerly known as Client Logic, as an Internet Technical Support Technician in 2004 for a duration of 2 months. He also held a position as a Customer Sales & Service Agent at Air Canada from 2000 to 2004, where he honed his skills in customer service and support.
Education and Training
Richard Saulnier studied at New Brunswick Community College in Saint John, where he specialized in Business Administration and Management, and earned a Business Technology Information Systems Specialist Diploma. Additionally, he completed his high school education at Saint John High School and undertook one year of Bachelor of Arts coursework at the University of New Brunswick – Saint John Campus.
Professional Skills and Responsibilities
With a strong background in customer service, Richard Saulnier is adept at managing the order-to-cash process to ensure accurate and prompt execution. He collaborates effectively with Sales Managers, Supply Chain, and Logistics to guarantee timely shipment deliveries. His role also involves resolving credit blocks in consultation with Accounts Receivable representatives, advising customers on account statuses, and understanding their evolving needs.