Sherell Brooks
About Sherell Brooks
Sherell Brooks is an Access Provisioning Analyst: Escalations at ExxonMobil with over a decade of experience in computer networking, identity management, and telecom support.
Current Role at ExxonMobil
Sherell Brooks is currently serving as an Access Provisioning Analyst: Escalations at ExxonMobil. This role, which Brooks has held since 2017, is based in Spring, Texas. In this position, Brooks handles escalations related to access provisioning, leveraging extensive experience in identity management and computer networking to resolve complex issues efficiently.
Previous Experience at Citoc, Inc
Before joining ExxonMobil, Sherell Brooks worked as a Service Desk Coordinator at Citoc, Inc. from 2014 to 2017. Based in the Houston, Texas Area, Brooks coordinated service desk activities, managed service requests, and ensured the resolution of technical issues for the company's clients. This role provided significant experience in IT support and customer service.
Role at Shell Oil Company
Sherell Brooks spent one year, from 2013 to 2014, as a Network Analyst at Shell Oil Company. In this capacity, Brooks was tasked with managing network operations, troubleshooting network issues, and ensuring reliable connectivity for Shell's infrastructure. This position contributed to Brooks' expertise in computer networking within large enterprise environments.
Technical Support Experience
Sherell Brooks has extensive experience in technical support. From 2010 to 2012, Brooks worked at Verizon Wireless as a Technical Support Coordinator, where they provided tiered support for telecommunication products. Prior to that, Brooks spent two years as a Technical Support Representative at Geek Squad, from 2008 to 2010, assisting customers with technical issues and device repairs.
Educational Background
Sherell Brooks studied Information Technology at Lone Star College, achieving an Associate's degree. The technical foundation gained through this education has been fundamental in Brooks' career, supporting roles in computer networking, identity management, and technical support.