Steven Wu
About Steven Wu
Steven Wu is the North AP B2C Commercialization Manager at ExxonMobil with over 10 years of experience in customer service functions within the lubricants and chemical business units.
Company
Steven Wu is currently employed at ExxonMobil as the North AP B2C Commercialization Manager. He has been with the company since 1970 and has accumulated over four decades of experience. ExxonMobil is a global leader in the oil and gas industry, renowned for its advancements and contributions to energy and petrochemical production.
Title
Steven holds the title of North AP B2C Commercialization Manager at ExxonMobil. In this role, he is responsible for overseeing the commercialization of products, optimizing sales volumes, and enhancing brand equity. His achievements include a significant increase in sales of heavy duty engine oils and a notable boost in brand equity through strategic partnerships.
Education and Expertise
Steven Wu studied at East China Normal University from 2001 to 2004, where he pursued a course in Business English (商务英语). His academic background has provided a solid foundation for his extensive career in customer service and commercialization within the lubricants and chemicals sectors.
Background
Before joining ExxonMobil, Steven worked at the HSBC Data Processing Center in Shanghai City, China, where he served as a UOD Specialist and Account Service Representative for 10 months in 2006. This role equipped him with valuable skills in data processing and customer service, which he further honed in his subsequent positions.
Achievements
Steven has a proven track record of significant achievements throughout his career. Notably, he tripled the promotion sales volume for heavy duty engine oils in 2021 compared to 2020. In 2019, he boosted the Mobil brand equity by over 70% with a major O2O business partner and achieved a 50% sales volume increase compared to the previous year. His expertise includes over 10 years in customer service functions, including order fulfillment, complaint management, and customer relationship management. Additionally, he has successfully initiated tailor-made training programs for the CV installed network nationwide and efficiently executed DDC opening ceremonies across five cities.