William Jeeves
About William Jeeves
William Jeeves is a Major Incident Manager at ExxonMobil with extensive experience in IT support and incident management across major international companies.
Current Title at ExxonMobil
William Jeeves has been serving as the Major Incident Manager at ExxonMobil since 2018 in Buenos Aires, Argentina. He is responsible for managing critical incidents that could impact the company's operations, ensuring rapid resolution, and minimizing downtime. His expertise in incident management plays a significant role in maintaining operational stability.
Previous Roles at Louis Dreyfus Company and Xelere
Before joining ExxonMobil, William Jeeves worked at Louis Dreyfus Company as a Gestor de Incidentes, Problemas y Cambios for 8 months in Gran Buenos Aires, Argentina. In this role, he focused on handling incidents, managing problems, and implementing changes to improve IT processes. Additionally, he worked as a Consultor de Procesos de IT Senior at Xelere for 9 months, where he consulted on senior-level IT process improvements.
Experience at Magazine Luiza and Citibank
From 2014 to 2015, William Jeeves was the Especialista de Gerenciamiento de Configuração Sénior at Magazine Luiza in Franca e Região, Brasil. He specialized in configuration management for over a year. Prior to that, he served as a Gerente de Incidentes Sénior at Citibank in São Paulo y alrededores, Brasil, from 2011 to 2014, overseeing incident management for the financial institution.
Professional Background in IT and Process Management
William Jeeves has held various roles in IT and process management. He worked at Tata Consultancy Services as an Analista de Procesos de IT from 2007 to 2011 in São Paulo y alrededores, Brasil, and at IBM as an Especialista de Gerenciamiento de Cambios from 2004 to 2007. Additionally, he has experience as an Analista de Soporte at Chiptek and Digerati Editorial in São Paulo, Brasil.
Education and Certifications
William Jeeves holds a Bachelor's degree in Computer Science from Universidade Metodista de São Paulo, completed in 2003. He also studied English at Brigham Young University and Chemistry at Senai Mario Amato. He has obtained ITIL Intermediate certifications in Operational Support and Analysis (OSA) and Release, Control and Validation (RCV), demonstrating his proficiency in IT service management processes.
Multilingual Capabilities and Regional Experience
Fluent in English, Portuguese, and Spanish, William Jeeves effectively communicates in various multinational environments. His career has taken him across Latin America, the Middle East, and the USA, providing IT support and incident management for major international companies.