Brynley Umpleby
About Brynley Umpleby
Brynley Umpleby serves as the Director of Customer Experience, Retail & HR at eyebobs, where they focus on enhancing customer satisfaction. With extensive experience in retail management and a background in sales strategies, Umpleby has held various roles at The Tile Shop over a decade.
Current Role at eyebobs
Brynley Umpleby serves as the Director of Customer Experience, Retail & HR at eyebobs since 2019. In this role, she focuses on enhancing customer satisfaction and driving customer experience initiatives. Her responsibilities include overseeing retail operations and implementing strategies that improve customer interactions and overall experience.
Previous Experience at The Tile Shop
Brynley Umpleby held multiple positions at The Tile Shop from 2007 to 2019. She started as an Assistant Manager and progressed to Store Manager, where she managed operations in various locations. Later, she served as the Merchandising Operations Director and then as Vice President of Sales Development. Her diverse roles contributed to her extensive experience in retail management and customer service.
Education and Expertise
Brynley Umpleby studied at Taylor University, where she earned a Bachelor of Arts in Business Administration and Management from 2002 to 2006. Her academic background provides a strong foundation for her career in retail and customer experience, enhancing her understanding of sales strategies and operational management.
Background in Retail Operations
Brynley Umpleby possesses extensive experience in store management, which has contributed to her expertise in retail operations. Her background includes managing teams and implementing sales strategies that enhance customer satisfaction. This experience is pivotal in her current role, where she focuses on improving customer experiences.
Focus on Customer Satisfaction
Brynley Umpleby has a strong background in customer satisfaction, which is a key focus in her current position at eyebobs. Her experience in various roles at The Tile Shop has equipped her with the skills necessary to drive initiatives aimed at enhancing customer interactions and overall satisfaction.