Mike Malone
About Mike Malone
Mike Malone serves as the District Lab Manager at Lenscrafters, where he has worked since 2014. With over 20 years of experience in the optical field, he focuses on enhancing customer experiences and adapting to industry changes.
Work at Lenscrafters
Mike Malone has been employed at Lenscrafters since 2014, where he currently holds the position of Store Market Manager. In this role, he has overseen operations for ten years in Cincinnati, Ohio. Additionally, he has served as a Retail Manager since 2017, contributing to the enhancement of customer experiences through personalized interactions. His extensive experience in retail management within the optical field underscores his commitment to adapting to changing styles and prescriptions.
Previous Experience in Optical Industry
Prior to his tenure at Lenscrafters, Mike Malone worked at Visionworks of America. He served as a Lab Supervisor from 2008 to 2014, where he managed lab operations in San Antonio, Texas. Additionally, he held the role of District Technical Manager from 2008 to 2012, focusing on technical operations across Texas. His experience at Visionworks contributed to his comprehensive understanding of the optical industry.
Education and Training
Mike Malone studied at Salt Lake Community College from 1999 to 2000, focusing on French Language and Teacher Education. This educational background provided him with valuable communication skills that he applies in his current roles within the optical field. His commitment to continuous learning is evident in his over 20 years of experience in the industry.
Expertise in Customer Experience
Mike Malone is passionate about enhancing customer experiences in the optical sector. He emphasizes the importance of personalized interactions and adapting to the evolving needs of customers regarding styles and prescriptions. His focus on customer satisfaction has been a significant aspect of his management approach throughout his career.
Background in Optical Field
With over 20 years of experience in the optical field, Mike Malone has developed a deep understanding of the industry's dynamic nature. His career reflects a commitment to adapting to changes and embracing continuous learning, which are essential in providing effective service and management in the optical retail environment.