Shawna Schmittler
About Shawna Schmittler
Shawna Schmittler serves as the General Manager at Eyemart Express in Springfield, MO, where she has worked since 2017. With a background in retail management and mentorship, she focuses on team development and performance improvement.
Work at Eyemart Express
Shawna Schmittler has served as the General Manager at Eyemart Express since 2017. In this role, she oversees operations in Springfield, MO, and is responsible for ensuring that her team adheres to the company's standards. She emphasizes the importance of the company's 5 Pillars of Service and implements strategic plans to improve performance. Shawna also mentors other General Managers by providing guidance and support, particularly in their absence.
Previous Experience at Luxottica
Prior to her current position, Shawna worked at Luxottica as a LensCrafters Floating General Manager and Retail Manager Mentor from 2016 to 2017. During her tenure in the Kansas City, Missouri area, she gained valuable experience in retail management and mentorship, which contributed to her leadership skills in her subsequent roles.
Background in Retail Management
Shawna has a background in retail management, having worked as a Retail Manager at LensCrafters from 2010 to 2012. This experience laid the foundation for her career in retail leadership, where she developed essential skills in team management and customer service.
Leadership and Mentorship Skills
Shawna demonstrates strong leadership skills by mentoring other General Managers and supporting associates in their development. She leads training sessions, such as the Running the Sales Floor (RTSF) training at the April General Manager Meeting, and assumes additional responsibilities, including acting as a Territory Director. Her approach to leadership is characterized by being firm, fair, and consistent.
Performance Management and Coaching
In her role, Shawna effectively utilizes performance management tools to enhance associate behaviors and exceed company expectations. She identifies root causes of issues quickly, which improves her effectiveness as a coach and mentor. Her focus on continuous improvement contributes to the overall success of her team.